```Job Summary```
We are seeking a friendly and professional Front Desk Agent to join our team.
As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Duties```
- Greet and welcome guests with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a professional manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests, complaints, and concerns promptly and effectively
- Maintain a clean and organized front desk area and other areas as directed
- Assist with administrative tasks such as filing, data entry, and reservations
- Collaborate with other hotel departments to ensure guest satisfaction
\_Light house keeping and area sanitizing occasionally required
- Food service qualified skills and knowledge is perfered
- Spanish, Russian or Ukraine speaking indviduals encouraged to apply
```Skills```
- Strong knowledge of hotel management systems and phone systems
- Excellent customer service skills with the ability to handle difficult situations with patience and professionalism
- Bilingual skills (preferred) to assist guests who may not speak English fluently
- Proficient in front desk operations including check-in/check-out procedures, room assignments, and payment processing
- Outstanding communication skills with a friendly, accomodating, and approachable demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail to ensure accuracy in guest information and reservations
- Knowledge of local attractions, restaurants, and transportation options to assist guests with recommendations
If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we invite you to apply for the position of Front Desk Agent.
Join our team today!
Job Type: Full-time
Pay: $17.
00 - $20.
00 per hour
Expected hours: 32 – 40 per week
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Free parking
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Evening shift
* Holidays
* Night shift
Work setting:
* In-person
* Resort
Ability to Relocate:
* Soap Lake, WA 98851: Relocate before starting work (Required)
Work Location: In person
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