Job Description:
The main function of the Assistant General Manager (AGM) position is to directly assist the General Manager (GM) with managing and controlling the day to day operations of the gym according to set policies, procedures and business practices.
The position reports directly to the GM of the gym and, at the desire of the GM or upper management, can provide supervision to all front desk, customer service, maintenance and fitness training personnel of gym.
The position is accountable for achieving the desired goals and expectations of the gym second only to the GM and upper management.
The position is also intended as a means of development, training, preparation and succession for the GM position.
Duties include, but are not limited to:
Actively promotes the philosophy, mission statement and vision of Planet Fitness
Oversees the entire operation of the gym according to defined policies
Responsible for the completion of all administrative tasks and reports
Supervises all staff
Schedules staff to adequately cover needs
Trains new employees
Prepares annual employee evaluations
Responsible for member service
Responsible for cleanliness and appearance of the club
Authorizes all expenditures
Accepts applications and interviews candidates
Maintains attendance records and other records required by law
Calculates employee hours worked and coordinates with payroll service
Manages all marketing efforts
Plans and places ads
Does all bank deposits
Prepares all administrative forms and reports
Meets and greets potential members and provides them with a tour of the club
Deals with member problems and questions
Engages in competitive shopping
Ensures the gym opens and closes promptly
Pitches in and performs a variety of tasks as needed
Job Requirements / Certifications:
Prior supervisory experience preferred
Gym work experience and fitness background preferred
Skills Required:
Ability to learn, perform and oversee every job function in the gym
Demonstrates excellent communication and organization skills
Demonstrates a good understanding of PC business application programs (Microsoft Office)
Special Characteristics:
Demonstrates strong leadership and supervisory qualities
Demonstrates a take-charge attitude and champions change
Demonstrates a willingness to pitch in, do whatever is need, and a drive for results
Demonstrates enjoyment and ease at working with people
Key Performance Indicators:
Earnings (EBITDA)
Revenues
Net Expense
EFT Rate
Close Rate
Tour Rate
Close Rate on Tours
Black Card Sales Rate
Retention Rate
Fitness Training Rate
Merchandise Sales Margin
Payroll % of Revenue
Surveys
Inspections
Reporting
Core Values:
Loyalty
Integrity
Service
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).
PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Whatsapp
